The story made it to the cover of MMH’s February print edition and was published in the “System Report” column of the issue. The online article can be read here, and a PDF of the article straight from the print edition is available at http://mmh.com/images/site/MMH1202_SystemReport.pdf.

Additionally, MMH earlier published a walkthrough of Preferred Freezer Services’ operations including statistics, workflow, supplier list and a graphic of the facility. The walkthrough can be viewed at http://www.mmh.com/article/preferred_freezer_services_system_walk-through/.

Congratulations to our friends at Preferred Freezer Services, and thanks to Modern Materials Handling for a great story on this state-of-the-art company!

Want to learn more about Accellos One 3PL?
More information on Accellos’ third party logistics solutions can be found at http://www.accellos.com/3pl. For a complete list of our 3PL case studies, see the 3PL Warehouse Management section of our Customers page at http://www.accellos.com/customers.

Big 4 Trucking has found success through its loyal customers impressed with their ability to provide affordable and efficient services that get any load, anywhere, on time and in good hands.

The company’s array of transportation services include interstate trucking, heavy hauling trucking, JB Hunt Trucking, LTL Trucking and Roadway Trucking.

Welcome Aboard!

Emerson Ecologics is a large and well-known provider of over 20,000 products and services to the professional, integrative health care industry.

The company’s massive array of inventory consists of nutritional supplements and vitamins, among other natural health products including acupuncture and oriental medicine, herbs, personal/skin care, and homeopathic remedies.

Accellos’ warehouse management solutions are made to accommodate companies like these. The difficulty of keeping track and keeping up with the chaotic in-and-out flow of products can be overwhelming. However, by automating time consuming tasks, Emerson Ecologics won’t only have healthy products to sell, but a healthy and stress-free environment to sell them in.

Welcome Aboard!

  Visit Emerson Ecologics online to learn more.

Osgood’s has been sourcing  fine fabrics for over 60 years. The company is known for its versatile inventory, including cashmere, silks, vintage fabrics and more wools than anyone in the U.S.

The company’s background is not your typical rags to riches story, due to the fact that its rags were ultimately what led to its success!

Bob Kahan, owner and President of Osgood, had the family business handed down to him after three generations of hard work in the industry. The company’s unique, tradition-enriched business has appealed to and accumulated a wide variety of customers from all over the world, including those in theatre groups and fashion designers.

With 72,000 square feet of showroom and retail space and over 15,000 different drapery prints in stock at all times, it’s no wonder why Osgood is known as one of the largest fabric stores in the country.

Even with a company as well known and appreciated as Osgood, it goes without saying that even the greatest of businesses can use some improvement. Accellos is honored to assist in maximizing the efficiency of in-warehouse processes through the help of its warehouse management solution.

Welcome Aboard!

Visit Osgood Textile online to learn more.

United Transport has been providing transportation services for roughly three years, however this successful business has proven in a short amount of time that it is here to stay.

Accellos is happy to help expand United Transport’s capabilities by integrating an affordable approach that will allow the company to build upon its total fleet management solution as its needs grow.

Welcome Aboard!

“I am excited to tackle this new role,” said Vella. “By tying together the support and training teams here at Prophesy, our focus now becomes a holistic view of Customer Care.  Through this view, we plan to streamline customer experience processes across the board, both internally and externally.”

We have also promoted two of our best and brightest from the Support & Training teams to leadership positions within the newly blended Services Team.

Brian Dagenais has been appointed as Team Lead in our Support Department.  Brian has become known for his attention to detail and high level of customer care during his 12-year tenure on our Support Team.  He looks forward to bringing that same standard of excellence to his new role.

Kim Manzone has been appointed as Team Lead for our Training Department.  Kim has been one of our standout trainers for more than 7 years.  Her enthusiasm and product knowledge are second to none, making Team Lead a role tailor-made for Kim.

We are making positive changes to the Customer Support and Training and Implementation teams, which will include a greater focus on our level of efficiency, the overall customer experience, and building even more value into the Prophesy CompleteCare subscription.

More changes on the way:

• Adding additional customer support representatives to the Prophesy team to effectively manage call volume
• Re-evaluating and making adjustments to the ticket system and support queue to ensure shorter wait time
• Implementing a new CRM system this year to increase visibility and speed throughout our organization
• And much more!

We thank our customers for their honest feedback and collaboration with our team.  We are excited about these new staff and resource changes and look forward to the efficiencies they will offer our valued customers.

If you have any questions regarding this change, please email moreinfo@mile.com.

Accellos is excited to announce that we will be attending and are a Silver Sponsor of TPAC 2012.

The Third Party Advantage Conference is an annual event showcasing third party products that work with Sage ERP Accpac and Sage CRM. This year’s conference will take place March 11-13 at the River Rock Casino Resort in the greater Vancouver, BC area.

Representatives from Accellos will be in Booth #32 exhibiting our warehouse management system Accellos One Warehouse and its integration with Sage ERP Accpac. We will also be unveiling our new video case study of car cover innovator Budge Industries, as well as giving a presentation entitled “The Five Drivers of Distribution Complexity for Midsized Companies.” Here is a synopsis of the presentation:

The Five Drivers of Distribution Complexity for Midsized Companies

Managing the flow of goods to your customer has never been more complex. Whether it is compliance labeling, EDI or other value added services, customers continue to be more demanding of their suppliers. This complexity can often seem overwhelming for a small to midsized business because they may not have the expertise or budget to deal with these complexities.

This presentation will outline several drivers for distribution complexity and identify steps for addressing this complexity in manner suited for small and midsized businesses (quickly and cost effectively). This session will also include several examples of Sage ERP Accpac users have managed complex distribution requirements with fully integrated supply chain software from Accellos.

We look forward to seeing you at the show!

Visit the official TPAC 2012 website at http://www.tpac.biz/2012/.

For more information, email info@accellos.com.

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M.B.H. Trucking, located in Webberville, MI, was founded in June of 1998 by Brian Hitchcock. In January of 1999, Brian officially launched M.B.H. Trucking, LLC. When M.B.H. Trucking opened its doors, the company consisted of only two trucks, four tankers, and four drivers; in the first year Brian purchased one truck each quarter in order to effectively manage the company’s growth. M.B.H. has grown exponentially since then. Currently, the company is the largest it has ever been with 24 trucks, 39 trailers, and a total of 28 employees.

M.B.H. Trucking originated from generations of trucking industry experience. Before the company was founded, Brian was immersed in the trucking industry. Brian’s grandfather and parents had worked in trucking for as long as he can remember, which drove his own interest in the industry. Like Brian, his sons are also rooted in trucking,  and assist with the daily operations at M.B.H. Trucking.

M.B.H. Trucking is a family-run tanker operation that hauls everything from Liquid farm fertilizers, animal food and by-products, diesel exhaust fluid, and liquid sugar. They also have a division that specializes in transporting hazardous materials  such as propane, ammonia, and several other liquid chemical products. The company covers all areas east of the Mississippi and as far south as Georgia’s northern border.

Like other trucking companies, M.B.H. Trucking had used many methods such as paper and pen, whiteboards, and manual spreadsheets for handling their dispatch and accounting functions before deciding to investigate software options. The M.B.H. team had also begun using Quickbooks accounting software just before they began their search for a dispatching solution. Brian explained, “Our bookkeeper suggested that we use Quickbooks because it is such an intuitive program and we grew to love it. I wanted to make sure that any dispatch software options we considered integrated with Quickbooks and we noticed right away that Prophesy integrated the best.”

Brian and the M.B.H. Trucking staff had begun a search for dispatching software because their company had begun to grow. They wanted to make sure all of the company data was easily accessible and safely stored in a robust solution, so they began researching their options. “Everything was stored in my brain, including rates. I knew the trucking industry inside and out; it was like knowing where my keys were in my car. It was very important for me to find a program that could handle all of the information that we needed to add to it and even more important for my staff to work well with the program.”

Brian inquired about four software solutions before making a final decision. Although Brian had researched Prophesy on the Internet, he decided to call a few other companies that were using the program at the time to get an insider’s view of the product. “I called a long term friend that was using Prophesy Dispatch to ask for advice about the program. After he explained how well the software worked and how smoothly his company had been running since their implementation I decided Prophesy was the solution for us,” Brian said. Brian immediately scheduled a demonstration of Prophesy Dispatch with National Sales Manager, Kevin Pasternack and instantly knew that the solution would be a perfect fit for M.B.H. In April 2001, M.B.H. Trucking chose Prophesy Dispatch with Quickbooks interface to run their daily operations.   

“Our in-house I.T. specialist took care of implementing the software. The process was painless. Since the initial installation, I have taken care of all system updates myself and have had no problems,” described Brian.   

M.B.H. Trucking has taken advantage of a wide array of training with their favorite Prophesy Training & Implementation Consultant, Steve Knauber. They have had multiple employees participate in training over the phone and Internet as well as training in the state-of-the-art classrooms at the University of Prophesy in Bloomfield, CT. Most recently, Brian decided to bring Steve into the M.B.H. Trucking office to conduct training at the company location. “Having a training and implementation consultant come into the office came as a highly recommended idea by individuals at another trucking company; they said that it would help clear up any discrepancies we might have.” Brian went on to say, “Steve definitely cleared up all of the questions that we had.” Overall, M.B.H. Trucking has seen a rise in employee confidence levels thanks to the knowledge that they gained during training. The staff also enjoys knowing that they have the ability to contact Steve, or the Customer Support team, directly when they have questions about the system.

After installing Prophesy Dispatch, the initial results were better than Brian had expected. “Once the staff at M.B.H. was comfortable with the new software, everything else fell right into place.” Brian continued to explain that their software investment in Prophesy Dispatch was tremendously worthwhile, as is evident by M.B.H.’s notable 25% increase in revenue since beginning to use Prophesy Dispatch.

M.B.H. Trucking currently uses Dispatch with Quickbooks and SQL integrations, along with modules for IFTA fuel tax reporting, driver management and driver log auditing. They have also implemented Prophesy’s Brokerage and Multi-Company add-ons. 

When asked about the future of M.B.H. Trucking, LLC, Brian said, “The future holds only positive growth for M.B.H. Trucking. We hope to increase employees and services as we move forward. We are always looking to improve and grow and, thanks to Prophesy, that has gotten much easier to do.”

For more information, email moreinfo@mile.com.

To read more about the experiences of Prophesy Users, visit our Customer Success page at http://www.mile.com/Customer-Success.

• Big 4 Trucking
• Comtrans, LLC
• Polymer Conversions
• American Carriers, LLC
• Mitchum Trucking
• Rauch Industries
• Rising Star Concepts, Inc.
• AJ Trucking
• Showtime Horse Transportation, Inc.
• West Texas Drum Company
• Columbus Warehouse & Cartage
• Enviro, LLC
• South Haven Health Systems
• United Transport, Inc.
• H & H Transport
• Excell Marketing, L.C.
• TEAS
• Holtz Auto Transport, LLC
• American Transportation of Cades
• Tri-B
• Allied Precision Industries, Inc.
• Virgin Island Telephone Company
• Vision Trucking, LLC
• Windmill Farms Nurseries, Inc.
• FESCO Ltd.
• D & D Trucking, Inc.
• Laboratoire Riva, Inc.
• Bee-Line Logistics, Inc.
• GSTC Logistics
• DuraFreight, Inc.
• Lancer Transportation & Logistics
• Hulsey Environmental Services
• Ninkasi Brewing Company
• Fast Way Transport
• Logical Solutions Transport
• Blue Velvet Transport, Inc.
• Commercial Carriers & Logistics, Inc.
• Canda Six Fortune Enterprise- BC
• Speery Trucking
• Verte Company SA
• Windstar Express, Inc.
• Premier Logistics
• Osgood Textile
• Sherill Furniture Company
• Ranger Express
• Emerson Ecologics, LLC
• Cumberland Valley Express, LLC
• Invent Now, Inc.
• TC Trading Company